Bilingual Call Center Representative
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $39,000 - $49,400 per year
Job Level
JuniorMid-Level
About the role
- Addresses customer needs which may include complex benefit questions
- Resolves issues, and educates members
- Records details of inquiries, comments or complaints
- Escalates unresolved and pending customer grievances
- Supports Medicaid Outbound Call Campaign efforts by conducting outreach calls to members
- Works within defined parameters to identify work expectations and quality standards
- Follows standard policies/practices that allow for some opportunity for interpretation
Requirements
- 2+ years of customer service experience
- Bilingual English/Spanish
- Must be able to speak, read and write in both languages without limitations or assistance
- Demonstrated experience with providing exceptional customer service and attention to details
- Prior experience managing multiple or competing priorities
- Must be able to accurately and completely document member needs, inquiries, or questions
Benefits
- Health insurance
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Volunteer time off
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceattention to detailissue resolutioncommunicationproblem-solvingmultitaskingeducating membersdocumentation