Lead Product Manager – Growth & Operations
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $126,300 - $173,700 per year
Job Level
Senior
About the role
- Develop and maintain a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction.
- Manage and prioritize the product backlog to drive customer growth and success and operational excellence across all of our channels, adapting to changing business requirements.
- Serve as the primary point of contact for the Agile delivery team, ensuring product vision aligns with the complete customer lifecycle and growth strategy.
- Collaborate with Enterprise stakeholders to identify, prioritize, and translate lifecycle touchpoints, growth initiatives, and operational improvements into actionable product requirements.
- Partner with Engineering and Operations to define the vision for both customer-facing and agent-facing solutions, ensuring seamless integration and process efficiency.
- Develop detailed user stories and lead backlog grooming sessions to capture requirements for both customer and agent experience enhancements.
- Monitor, evaluate, and optimize product progress and performance across all stages of the customer journey and agent workflow.
- Analyze data and key performance indicators to inform continuous improvement for both customer experience and agent effectiveness.
- Liaise with product, operations, and agent teams to deliver timely updates and gather feedback.
Requirements
- 7+ years of product management experience, with eCommerce experience preferred
- Deep user empathy and strong user experience sensibilities for end customers and internal agents
- Ability to work well with designers and engineers in an agile environment
- An entrepreneurial work style, you're a self-starter
- Excellent written and verbal communication skills
- Ability to facilitate collaborative decision-making in a workshop setting
- An analytical and metrics-driven work style
- Digital experience (web, mobile, social and ecommerce) is required, experience in eCommerce and digital customer lifecycle management preferred
- Comfort in a fast-paced and dynamic environment
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementuser experiencedata analysisbacklog managementAgile methodologyuser story developmentperformance optimizationcustomer lifecycle managementeCommerce
Soft skills
user empathycollaborative decision-makingcommunicationself-starteranalytical thinkingfacilitationadaptability