Humana

Lead Technical Product Manager

Humana

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $126,300 - $173,700 per year

Job Level

Senior

Tech Stack

KafkaMicroservices

About the role

  • Define and lead the strategy for the NBA platform, enabling data-driven personalization and intelligent engagement for all brands and channels.
  • Create PRFAQs and technical product narratives to ensure alignment between leadership and engineering on the long-term vision.
  • Translate business objectives (e.g., Stars improvement, gap closure, engagement) into actionable technical roadmaps.
  • Emphasize scalability, observability, and interoperability as essential product outcomes.
  • Develop and manage comprehensive product requirements, user stories, and technical specifications to guide engineering efforts.
  • Collaborate with architects and engineers to balance scalability, latency, and personalization accuracy.
  • Convert data science models into deployable, measurable product features.
  • Define API contracts, data schemas, and integration patterns that conform to enterprise standards.
  • Ensure seamless integration of NBA decisioning with CDPs, ML scoring models, and omnichannel activation platforms (such as AJO and Salesforce).
  • Lead backlog prioritization, sprint planning, and iterative product development alongside engineering and data science teams.
  • Work with Data Science and ML Engineering to operationalize propensity, recommendation, and optimization models.
  • Define mechanisms by which inputs (Customer 360 data, contextual events, profiles) generate outputs (Next Best Actions, offers, rewards).
  • Own the development of experimentation frameworks, ensuring product decisions are validated through A/B testing and data analysis.
  • Establish success metrics (e.g., engagement uplift, gap closure, reward adoption, member satisfaction) and experimentation frameworks.
  • Oversee instrumentation and analytics strategies to continually enhance NBA logic and outcomes.
  • Collaborate with cross-functional teams (Clinical, Marketing, Stars, Compliance) to ensure the NBA engine supports business objectives and meets regulatory requirements.
  • Communicate complex technical concepts to senior executives in a clear, results-oriented manner.
  • Work with compliance and legal teams to ensure NBA logic adheres to CMS, HIPAA, and internal standards.
  • Mentor junior product managers and set high standards for technical product management.

Requirements

  • Minimum of 8 years’ experience in product management or technical program management, including at least 3 years as a Technical Product Manager in data, AI/ML, or personalization platforms.
  • Demonstrated success in defining and launching complex technical products end-to-end.
  • Deep understanding of APIs, microservices, and event-driven architectures (Kafka, Pub/Sub).
  • Hands-on experience collaborating with engineers to design scalable backend systems.
  • Strong analytical skills; adept at querying, interpreting metrics, and running experiments.
  • Excellent written and verbal communication skills, with ability to craft product narratives and influence senior stakeholders.
  • Experience with NBA/NBO systems, AI decisioning, or real-time recommendation platforms (preferred).
  • Familiarity with healthcare data models, privacy regulations, and CMS/HIPAA compliance (preferred).
  • Exposure to GenAI and agentic frameworks (e.g., LangChain, OpenAI APIs, MCP) (preferred).
  • Educational background in computer science, engineering, or related technical field (BS/MS preferred).
  • MBA or equivalent experience in product strategy or enterprise platform management (preferred).
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementtechnical product managementdata-driven personalizationAPI contractsdata schemasintegration patternsA/B testinganalytical skillsscalable backend systemsevent-driven architectures
Soft skills
communication skillscollaborationmentoringanalytical thinkinginfluencing stakeholdersstrategic thinkingleadershipproblem-solvingresults-orientedadaptability
Certifications
BS in Computer ScienceMS in EngineeringMBA