Marketing Operations

• Support the planning, creation, and distribution of operational communications for Medicaid programs, including member notices, regulatory updates, and provider communications
• Collaborate with internal stakeholders to ensure all communications are accurate, timely, and compliant with federal and state Medicaid guidelines
• Assist in maintaining templates, standard operating procedures, and documentation for Medicaid communications processes
• Coordinate with Marketing Operations leadership to align Medicaid communications with overall enterprise strategies and brand standards
• Monitor feedback channels, track metrics, and support continuous improvement of communication processes
• Assist in preparing materials for audits, regulatory reviews, and internal reporting as required
• Foster a culture of collaboration, agility, and accountability in line with Humana’s values and Lean Portfolio Management practices

Associate, Medicaid Operational Communications

Marketing Operations Director – Digital Campaign

Director, Marketing Operations – GTM Engineer

Marketing Operations Coordinator

Analyst, Marketing Ops