Director, Product Design
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Kentucky, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $152,800 - $210,100 per year
Job Level
Lead
About the role
- Lead and develop product designers, fostering a high-performing, inclusive, and collaborative design culture.
- Partner with researchers and content strategists to define and drive a cohesive, end-to-end experience vision across multiple digital initiatives.
- Translate consumer insights into experience strategies and design direction that meet real user needs and business goals – especially in complex ecommerce journeys like health plan selection.
- Serve as a senior point of contact for cross-functional partners, ensuring alignment of UX strategy and execution across workstreams.
- Build trust and consensus with executive stakeholders by using storytelling, user journeys, prototypes, and other UX artifacts to articulate complex concepts and opportunities.
- Create and evangelize strategic design deliverables such as experience roadmaps, future-state visions, and design principles across the organization.
- Facilitate interdisciplinary conversations that break down long-term visions into actionable phases.
- Ensure adherence to quality standards, accessibility standards, and design systems across all touchpoints.
- Partner with CX Insights to shape long-term research strategies and ensure continuous discovery and iteration.
- Collaborate with Content Strategy to evolve navigation, content architecture, and messaging across digital experiences.
Requirements
- 12+ years of experience in UX, Product Design, or Interaction Design
- 5+ years of experience managing design teams, including experience managing people leaders
- A portfolio that demonstrates strategic design leadership and measurable impact in ecommerce or complex transactional environments
- Strong understanding of performance metrics and data-informed design
- Experience working within business, technical, and regulatory constraints
- Proven ability to lead design for complex systems and user flows
- Proficiency in conceptual modeling, interaction flows, design systems, and specifications
- Experience leading or guiding user research and applying insights to design
- Demonstrated success in delivering digital products in Agile environments
- Mastery of Figma and other modern design tools
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX designProduct designInteraction designDesign leadershipUser researchData-informed designDesign systemsConceptual modelingInteraction flowsAgile methodologies
Soft skills
LeadershipCollaborationStorytellingCommunicationTrust buildingConsensus buildingFacilitationStrategic thinkingProblem-solvingInterdisciplinary collaboration