Customer Engineer, Solution Architect
Zero Networks
Job Level
Mid-LevelSenior
About the role
- Responsible for project planning & administration related to Networks and maintain consistency and quality in partner collaborations
- Coordinate all requests for Professional Networks services and collaborate closely with sales and implementation teams and external partners
- Support junior team members by coaching them on the job and providing support where needed
- Part of Acquisition Centre of Excellence within Networks Sourcing department to build global networks of professionals and suppliers
- Project delivery support: involve resources, handle structural project allocations and high complexity requests, search partners, check availability & budget, communicate timings, follow-up budget approvals, offer direct and indirect supportive services to Project Services and Client Services Teams
- Pre-sales advice: act as business partner in pre-sales, develop custom solutions, handle pricing and feasibility, manage partner onboarding and legal documentation, assign trainings, use rate cards, request bespoke proposals, maintain knowledge bank
- Network management: develop and maintain supplier relations, source contacts, track partner performance, organize feedback calls, request feedback from internal clients, contract new partners, educate networks, improve bonding & usage, ensure billability for internal resources
- Business support: provide induction and training for new acquisitions, support change adjustments, organize roll-out of network usage, identify needs for new networks, create standardized sales materials, proactively search for partners in in-demand markets
- Finance: own reporting for assigned network, ensure PO process is followed, propose cost-control solutions, work with Finance to develop reporting resources, identify opportunities to negotiate better rates
- Technical and market research knowledge: maintain knowledge of tools, transfer technical knowledge, understand market research concepts and marketing solutions
Requirements
- Bachelor’s degree (e.g. Marketing, Languages, Mathematics or similar)
- More than 6 years’ experience
- Knowledge of all tools used for performing the key responsibilities and building best practices
- Ability to transfer technical knowledge in an easy and comprehensive manner
- Ability to challenge experts and discuss domain-relevant aspects
- Good understanding of basic market research concepts and strategic value of market research
- Up to date with common research and activation solutions
- Experience coordinating projects, planning, briefing internal and external resources
- Experience in vendor/supplier/network management, partner onboarding, contracting and supplier relations
- Experience providing pre-sales advice, pricing feasibility and using negotiated rate cards
- Experience managing partner recruitment funnel, legal documents and trainings
- Experience with finance processes: reporting, PO process, cost control and negotiating rates
- Experience coaching and supporting junior team members
- Experience sourcing partners via LinkedIn and market research associations
- Knowledge of data privacy and ability to educate networks on it