Human8

Director, Client Consulting

Human8

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • Lead the commercial development and project delivery for several key accounts, including accounts generating (potential) revenues between $2-3M.
  • Persuade clients of the unparalleled value that Human8 brings to their business, using the breadth of our portfolio.
  • Collaborate closely with clients to navigate unique challenges, consistently exceeding expectations and delivering a service that exemplifies excellence.
  • Cultivate enduring partnerships, offering clients actionable and advanced marketing recommendations that significantly influence their decision-making and enhance business outcomes.
  • Share marketing research knowledge internally, serving as a source of inspiration and contributing to internal knowledge transfer.
  • Coach and guide project teams, motivating them and ensuring a collective commitment to success.
  • Consistently develop and grow strong, long-term client partnerships that result in strong revenue generation.
  • Influence internally and externally and communicate ideas in a way that persuades others to buy-in and take action at all levels of the client organization.
  • Create winning proposals and pitches, and continuously listen for additional client needs to nurture account development.
  • Understand clients’ businesses and objectives, offering value-added consulting to help them understand and activate on customer-centric strategies using the full breadth of our portfolio.
  • Translate clients' internal structure into actionable account plans across all DMUs to maximize growth (upsell & cross-sell).
  • Oversee and execute on key client projects focused on consumer insights, transformation, customer/employee experience, and brand/marketing strategy.
  • Provide continual strategic thinking and added value to clients and internal execution teams to ensure client business challenges are answered.
  • Deliver strategic, influential presentations and other forms of client communications for audiences from front-line to executives.
  • Plan, design, and facilitate multi-disciplinary client workshops.
  • Foster collaboration with multiple capabilities at Human8, weaving appropriate competencies together for cohesive results.
  • Advise project managers and other team members on project planning and execution, reviewing deliverables for their ability to address client challenges.

Requirements

  • Strong relationship builder with senior client stakeholders – directly managing key senior client relationships and working closely with them on a daily basis.
  • See all the angles to best position our platform to fit a clients' project needs.
  • Natural problem solver and trusted advisor to clients, never shy of presenting a point of view to deliver on client objectives.
  • Set the gold standard for top account management in collaboration with a Global Account Partner where applicable.
  • Excellent performer and companywide example in account relationship management and consistently deliver strong delivery performance.
  • Recognized as a go-to person for specific research / business / industry expertise.
  • An excellent communicator, both internally and externally, inspiring audiences and building engagement.
  • Collaborative to the core. Recognizes the value and importance of culture in creating a business that inspires people to thrive, respects the value of teamwork within the wider business, Human8 and across the external collaborator network, and builds client loyalty through the delivery of exceptional work.
  • 10 years of relevant experience
  • Master degree in the full spectrum of Business or Marketing
  • 6 years of experience in consulting preferred