Human8

Senior Research Manager

Human8

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $110,000 - $130,000 per year

Job Level

Senior

About the role

  • Lead complex client engagements to operationalize customer centricity and drive business outcomes
  • Manage all phases of engagements including project management, creation of deliverables, storytelling, and client management
  • Act as Project Manager on complex engagements independently and consult on simple to moderately complex studies
  • Discuss complex business and research issues with clients and build strong client relationships
  • Create analysis plans, find relevant data, synthesize insights, and convey stories in a compelling way
  • Adopt and apply storytelling process to produce impactful deliverables and present clearly and influence stakeholders
  • Independently develop proposals (scoping, pricing, deliverable creation) and support account goals
  • Lead and mentor engagement teams, set expectations, delegate, and hold team members accountable
  • Provide internal training and train clients in methodologies and research recommendations
  • Oversee financial goals and profitability of engagements

Requirements

  • Demonstrates well-rounded research skills – strong quantitative (statistical) skills
  • Experience with research approaches for surveying/interviewing consumers, staff, B2B audiences, including telephone, online, and mail methodologies
  • Demonstrated engagement leadership skills including motivating team members, mentoring junior staff, collaboration skills, ability to take initiative
  • Client interface experience including the proven ability to discuss and understand a client’s complex business and research objectives, build rapport, and gain client trust
  • Excellent project management skills; ability to manage complex engagements independently from start to finish
  • Ability to create analysis plans, apply storytelling process, and create impactful deliverables and presentations
  • Ability to develop proposals including scoping, pricing and deliverable creation
  • Financial oversight experience for engagement profitability
  • Ability to generate additional business through client service