HUMAN STAFF

Support Engineer

• Perform complete, accurate, and timely entry of information into Salesforce for all cases.
• Implement, troubleshoot, and support our software solutions in a wide array of configurations and customer environments.
• Answer incoming calls, respond to customer emails, and resolve escalated problems.
• Provide general product information, configuration support, collection of relevant technical problem identification information, and filter non-technical problems from technical problems.
• Utilize secure remote access technologies such as VPN’s and WebEx to diagnose and resolve customer issues.
• Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities.
• Occasional travel may be required.

Implementation and Support Engineer