Product Manager

HUMAN&HUMAN

Product Manager driving product execution and strategy for cybersecurity solutions at HUMAN Security. Overseeing customer requests and collaborating across teams to enhance product delivery.

Posted 6/18/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

project managementproduct managementcustomer successSaaSproduct requests managementdelivery managementscope definitionprioritizationnegotiationtechnical onboarding

Soft Skills

accountabilitycommunicationadaptabilityinfluence without authorityprioritization instinctsproblem-solvingstakeholder managementfast learningsituational awarenessteam collaboration

Industry Keywords

enterprise productshigh-pressure environmentsambiguous requirementspolitical dynamicsresource trade-offscustomer supportcustomer successproduct engineeringinitiative trackingsuccess criteria

About the role

Key responsibilities & impact

Act as the single point of accountability synthesizing incoming product requests and major escalations, ensuring they are appropriately prioritized and integrated into our key product initiatives.
Partner with account management, product, and engineering to unblock high-stakes customer situations quickly.
Absorb reactive noise, ad-hoc requests, one-off escalations, internal pressure before it reaches research and engineering teams.
Identify and prioritize high-impact, low-effort improvements that can be shipped fast and drive shipping them.
Translate vague, high-level goals into scoped deliverables with clear owners, timelines, and success criteria.
Drive delivery of these initiatives from kickoff through launch.
Own the process of product requests management.
Drive progress across teams where you have influence but no direct authority — chase owners, enforce commitments, and make the status of every initiative visible.
Develop a deep working knowledge of the product — how it works, where it breaks, what customers care about.

Requirements

What you’ll need

5+ years in project management / product management / customer success roles with a track record of delivering real results for SaaS enterprise products.
Experience navigating ambiguous, high-pressure environments where the requirements were not handed to you neatly.
Proven ability to drive outcomes without direct authority.
Strong prioritisation instincts, knows the difference between urgent and important and acts accordingly.
Experience working in or very closely with a product and engineering organisation.
Understands how organisations actually work, formal and informal power, competing priorities, political dynamics.
Able to negotiate resource and priority trade-offs with managers across functions.
Reads situations quickly and adapts communication style to the audience - executive, engineer, customer.
Fast learner and strong technical background, ability to quickly onboard with complex systems and environments.
Background in customer support or customer success is a strong asset.

Benefits

Comp & perks

Well-being and learning stipends
Flexible work options
Dedicated time off