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Senior Director – Technical Account Management
HUMAN&HUMANSenior Director overseeing technical account management strategy across media, cybersecurity and enterprise SaaS. Focused on measurable customer outcomes and technical execution.
About the role
Key responsibilities & impact- Lead the technical account management strategy across all customer segments
- Connect customer outcomes to technical execution, ensuring measurable value through strong technical engagement
- Develop strategies to remove adoption barriers and improve technical outcomes
- Drive technical adoption, product utilization, and operational best practices
- Help drive Net Revenue Retention (NRR) and Gross Retention Rate (GRR)
- Act as a conduit for customer technical needs to Product and Engineering
- Lead and develop a specialized technical customer success organization spanning multiple customer segments
- Establish operational processes and frameworks to improve customer health and team efficiency
Requirements
What you’ll need- 8+ years in Technical Account Management, Customer Success, Solutions Engineering, or related customer-facing technical roles
- 3-5+ years of people leadership, including managers and high-performing, scaled technical customer-facing teams
- Experience supporting enterprise customers with complex technical environments
- Demonstrated ability to lead through customer escalations, navigate ambiguity, and coordinate effectively across teams
- Data-driven mindset with experience leveraging customer health metrics, adoption signals, and operational KPIs to improve outcomes
- Comfortable operating in fast-paced, evolving environments
Benefits
Comp & perks- Comprehensive total rewards package for personal and professional development
- Well-being and learning stipends
- Flexible work options
- Dedicated time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Account ManagementCustomer SuccessSolutions EngineeringData AnalysisOperational KPIsCustomer Health MetricsAdoption Signals
Soft Skills
LeadershipCommunicationProblem SolvingCollaborationAdaptabilityCustomer Engagement