Technical Account Manager

HUMAN&HUMAN

Technical Account Manager at HUMAN focusing on customer satisfaction and strong partnerships in the Ad Tech and Media sectors. Collaborating with internal teams to deliver exceptional service and support.

Posted 5/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure customer satisfaction and retention
Expand and develop client relationships
Provide exceptional customer support
Collaborate with internal teams
Gather customer feedback
Educate and enable customers on products

Requirements

What you’ll need

Client-facing experience in a B2B enterprise customer-facing role
Eager to learn and grow
Technical aptitude
Strong organizational and communication skills
Collaborative mindset
Problem-solving skills
Experience or strong interest in the Ad Tech industry

Benefits

Comp & perks

Well-being and learning stipends
Flexible work options
Dedicated time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactionclient relationship developmentcustomer supportcollaborationcustomer feedback gatheringeducation and enablementorganizational skillscommunication skillsproblem-solvingcollaborative mindset