Hudu

Backend Engineer

• Write clean, maintainable code within the Rails framework, utilizing best practices.
• Design and optimize RESTful APIs that power our suite of applications, ensuring they are reliable, performant, and consistent across the platform.
• Integrate Hotwire components like Turbo Streams, Turbo Frames, and Stimulus to achieve smooth, near-instantaneous user interactions on the front-end.
• Collaborate with UX design and product management teams to brainstorm new and existing requirements
• Implement new features, new products, and help to improve existing features
• Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
• Keep your team up-to-date with your progress, issues, and status

Ruby on Rails Engineer

Marketing

• Write and refine copy for web pages, case studies, social media posts, and marketing assets
• Manage social media channels (organic and paid), ensuring consistent posting, community engagement, and aligned branding
• Produce basic visuals and graphics that fit our established brand aesthetic (e.g., simple social graphics, presentation materials)
• Support ongoing marketing campaigns, coordinating content needs, tracking performance metrics, and suggesting improvements
• Collaborate with cross-functional teams (designers, developers, leadership) to ensure cohesive messaging and timely execution
• Gain experience to SEO management, including keyword research, on-page optimization, and performance tracking
• Support paid ad campaigns across platforms
• Maintain and organize marketing assets, ensuring brand materials, templates and resources are updated and accessible
• Foster marketing relationships with partners, vendors, and external collaborators to support campaign execution and brand growth

Marketing Associate

Product Manager

• Defining Product Vision and Strategy: Shape the product vision for Hudu's core areas (e.g., asset management, password vaults, knowledge bases, processes, integrations with PSAs/RMMs like ConnectWise, HaloPSA, NinjaOne).
• Customer and Market Research: Engage directly with MSPs, IT teams, and users through interviews, feedback analysis, community forums, and support data to uncover pain points in IT documentation and operations.
• Roadmap Planning and Prioritization: Build and maintain a prioritized roadmap, balancing quick wins (e.g., new integrations) with long-term innovations, informed by customer upvotes and usage metrics.
• Requirements and Feature Definition: Write clear user stories, specs, and PRDs for features like custom asset layouts, secure password management, workflow automation, or mobile/browser extensions.
• Cross-Functional Collaboration: Partner closely with engineering, design, support, sales, and marketing teams to guide development, resolve issues, and ensure seamless launches.
• Development Oversight and Launch: Support sprint planning, backlog grooming, QA, and coordinate releases with go-to-market activities (e.g., feature announcements, demos, changelog updates).
• Performance Analysis and Iteration: Monitor key SaaS metrics (e.g., adoption, retention, churn, feature usage via analytics), gather post-launch feedback, and iterate rapidly.
• Stakeholder Management: Communicate roadmaps, progress, and insights to leadership and the team; contribute to customer-facing content like release notes, blogs, and demos.

Product Designer

• Investigate user experience requirements for our digital suite, comparing existing applications to design higher-performing alternatives.
• Utilize and maintain our existing component library to build UI elements (navigation, search, widgets). Identify gaps in the library and design new components as needed to ensure scalability.
• Rapidly translate product ideas into high-fidelity designs. For every project, provide multiple creative solutions with a clear "Pros vs. Cons" breakdown to facilitate collaborative team decision-making.
• Conduct end-to-end user research and testing activities to analyze behavior and validate design decisions (rather than just providing guidance on them).
• Prepare clean, well-documented design files to ensure a seamless handoff to the Dev team.
• Maintain a deep understanding of industry trends, best practices, and competitor products to keep our digital assets competitive.
• Work strictly within established design systems to ensure consistency across all platforms, focusing on product-centric typography and layout.

UI/UX Designer

DevOps Engineer

• Deploy and manage Ruby on Rails applications in AWS and Kubernetes environments, ensuring high availability, scalability, and resilience across all production and staging systems.
• Implement and maintain security best practices across the infrastructure, including identity and access management (IAM), encryption at rest and in transit, container security scanning, and patch management.
• Monitor and analyze application and infrastructure logs (Rails logs, Kubernetes logs, AWS CloudWatch, S3 access logs, Nginx, PostgreSQL, etc.) to proactively identify, investigate, and resolve issues.
• Debug system performance bottlenecks across the stack, including slow database queries, S3 object storage latency, misconfigured Nginx or load balancers, or Rails application-level issues.
• Design and maintain CI/CD pipelines that automate build, test, and deployment processes with minimal downtime.
• Collaborate with developers to improve observability and instrumentation, ensuring that metrics, tracing, and logging are in place to diagnose issues quickly.
• Conduct infrastructure capacity planning to ensure resources are optimized for cost and performance as customer usage grows.
• Respond to incidents and outages, participate in root cause analysis, and implement corrective actions to prevent recurrence.
• Maintain and optimize Kubernetes clusters, ensuring proper resource allocation, autoscaling, and workload distribution.
• Work with databases (PostgreSQL) to tune queries, configure backups, manage replication, and ensure reliability.
• Manage and monitor cloud storage systems (S3, EBS, etc.), ensuring secure, performant, and cost-effective use.
• Implement disaster recovery strategies, including regular testing of backups and failover processes.
• Stay current on DevOps, Rails, AWS, and Kubernetes practices and technologies, applying them to continuously improve system reliability, security, and performance.

Account Executive

• Manage inbound and self-sourced opportunities through a structured pipeline. Maintain accurate CRM records and ensure opportunities move efficiently through each stage of the sales process.
• Lead discovery calls to understand prospect workflows, challenges, and goals. Identify how Hudu fits into their documentation and operational processes.
• Deliver tailored product demonstrations that clearly communicate the value of Hudu to MSPs and IT teams.
• Prepare proposals, handle common objections, and guide prospects through the decision-making process to close new business.
• Actively explore and leverage AI tools to improve prospecting, research, follow-up communication, and sales productivity. Stay informed on emerging AI trends that can enhance the sales process.
• Work closely with marketing, product, and customer success to ensure prospects receive accurate information and a smooth transition from sales to onboarding.
• Develop a strong understanding of the MSP and IT documentation landscape, including competitive tools and industry trends.