Service Manager

Hudson Technologies

Service Manager responsible for leading a team of Field Service Technicians in the region. Overseeing projects, service depot operation, and ensuring customer service excellence.

Posted 5/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorLead💰 $135,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Effectively manages a team of remote support technicians across the region and develops employee skill levels, including customer service, process and technical skills to the highest degree possible.
Overseeing the direction of projects, ensuring completion according to the client's requirements, as outlined in the sales proposal.
Oversee the service coordination function for our remote services by ensuring Service Technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the region.
Function as a regional manager for our services team, as well as be a member of our Services Leadership team focused on developing and deploying our strategies.
Owns the team’s scheduling, dispatching and technician utilization.
Positive outlook with the ability to motivate, influence, and train people.
Evaluate technician headcount and training needs based on agreement base and growth expectations.
Monitors, reports, and positively influences Key Performance Indicators (KPIs) with a focus on customer success and company profitability.
Problem Solver Develops solutions to opportunities that occur throughout a project.
Ensures the correct tools and materials are onsite for job success.
Develops and maintains the team’s work schedules to maximize utilization.
Documents progress reports for visibility along with any other required project documentation.
Analyzes delivery and inventory issues and provides solutions for accuracy.
Elevate the customer experience through identifying gaps in our delivery to customers and lead the team to timely solutions in resolving customer issues.
Plans, directs, and coordinates the distribution of products in compliance with company goals and objectives.
Allocates resources and planning based on performance achievements (KPIs) to ensure adequate resource allocation and drive future expansion as business needs dictate.
Financial responsibility for the service region and its projects.
Interpret monthly key performance metrics to evaluate performance and initiate countermeasure efforts when performance falls below target.
Partners with the Regional Sales Management team to drive business growth and improve customer satisfaction, prioritizing service needs appropriately.
Oversees PO’s, Invoices. Takes ownership of all customer orders regarding order accuracy and service performance.
Maintains Warehouse housekeeping, safety, and equipment maintenance for optimal performance. Must have the ability (required documentation) to travel domestically via aircraft when needed.

Requirements

What you’ll need

EPA 608 Universal Certification
HazMat experience a plus
Excellent communications skills needed to work with a wide variety of knowledge levels with customers of differing backgrounds and markets.
Excellent organizational skills with the ability to manage multiple priorities.
Professional communication skills with the ability to communicate with all levels of an organization.
Ability to understand and navigate business needs within designated territory.
Must thrive in a team environment with a strong code of personal ethics, leadership, and problem-solving skills.
Self-motivated and driven to succeed
Excellent technical, communication, and organizational skills
Experience with a proven track record in customer satisfaction
Ability and willingness to travel as required. 50%+ travel expectations
Clean and valid driver’s license, CDL Class B with HazMat Endorsement preferred
DOT Medical Card
Powered Industrial Truck (Forklift) Certification License is a plus
Must be able to lift 50lbs
Familiarity with common MS Office tools (MSOffice)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hudson Technologies Website LinkedIn All Job Openings 201 - 500 employees ⚡ Energy 🤝 B2B 💰 $85M Post-IPO Debt - Hudson Technologies on 2022-03 Energy
B2B Hudson Technologies is a publicly traded company that provides refrigerant products and HVACR services focused on reducing greenhouse gas emissions, increasing energy efficiency, and promoting sustainability. The company sells a broad range of refrigerants, offers recovery, reclamation, reuse, and end-of-life disposal services, and provides on-site services such as chiller decontamination, refrigerant management, emergency cooling repairs, and refrigerant chemistry and oil analysis. Hudson serves commercial, industrial, federal, and marine customers, supports regulatory compliance (including government contracts and pilot programs), and emphasizes environmental stewardship through reclamation, carbon offsets, and sustainable refrigerant management. Service Manager Job not on LinkedIn 🔥 2 minutes ago 🌽 Illinois – Remote 💵 $135k - $160k / year ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Effectively manages a team of remote support technicians across the region and develops employee skill levels, including customer service, process and technical skills to the highest degree possible.
Overseeing the direction of projects, ensuring completion according to the client's requirements, as outlined in the sales proposal.
Oversee the service coordination function for our remote services by ensuring Service Technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the region.
Function as a regional manager for our services team, as well as be a member of our Services Leadership team focused on developing and deploying our strategies.
Owns the team’s scheduling, dispatching and technician utilization.
Positive outlook with the ability to motivate, influence, and train people.
Evaluate technician headcount and training needs based on agreement base and growth expectations.
Monitors, reports, and positively influences Key Performance Indicators (KPIs) with a focus on customer success and company profitability.
Problem Solver Develops solutions to opportunities that occur throughout a project.
Ensures the correct tools and materials are onsite for job success.
Develops and maintains the team’s work schedules to maximize utilization.
Documents progress reports for visibility along with any other required project documentation.
Analyzes delivery and inventory issues and provides solutions for accuracy.
Elevate the customer experience through identifying gaps in our delivery to customers and lead the team to timely solutions in resolving customer issues.
Plans, directs, and coordinates the distribution of products in compliance with company goals and objectives.
Allocates resources and planning based on performance achievements (KPIs) to ensure adequate resource allocation and drive future expansion as business needs dictate.
Financial responsibility for the service region and its projects.
Interpret monthly key performance metrics to evaluate performance and initiate countermeasure efforts when performance falls below target.
Partners with the Regional Sales Management team to drive business growth and improve customer satisfaction, prioritizing service needs appropriately.
Oversees PO’s, Invoices. Takes ownership of all customer orders regarding order accuracy and service performance.
Maintains Warehouse housekeeping, safety, and equipment maintenance for optimal performance. Must have the ability (required documentation) to travel domestically via aircraft when needed. 🎯 Requirements
EPA 608 Universal Certification
HazMat experience a plus
Excellent communications skills needed to work with a wide variety of knowledge levels with customers of differing backgrounds and markets.
Excellent organizational skills with the ability to manage multiple priorities.
Professional communication skills with the ability to communicate with all levels of an organization.
Ability to understand and navigate business needs within designated territory.
Must thrive in a team environment with a strong code of personal ethics, leadership, and problem-solving skills.
Self-motivated and driven to succeed
Excellent technical, communication, and organizational skills
Experience with a proven track record in customer satisfaction
Ability and willingness to travel as required. 50%+ travel expectations
Clean and valid driver’s license, CDL Class B with HazMat Endorsement preferred
DOT Medical Card
Powered Industrial Truck (Forklift) Certification License is a plus
Must be able to lift 50lbs
Familiarity with common MS Office tools (MSOffice) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Training Development Manager 🔥 1 hour ago Trillium Health Resources 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Training Development Manager focused on effective training program execution. Join Trillium Health Resources in developing scalable learning solutions while supporting mental health services in North Carolina. 🇺🇸 United States – Remote 💵 $64.9k - $84.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Regional Manager 🔥 1 hour ago Trillium Health Resources 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings RCT Regional Manager overseeing integrated care management teams supporting mental health services. Empowering individuals and families through tailored support in North Carolina. 🇺🇸 United States – Remote 💵 $75.6k - $101.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Registration Manager 🔥 2 hours ago Access TeleCare 201 - 500 ⚕️ Healthcare Insurance 📡 Telecommunications Website LinkedIn All Job Openings Manager of patient registration at Access TeleCare, overseeing telehealth operations. Leading registration team to ensure compliance and data integrity while providing seamless patient onboarding. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Regional Performance Manager – Automotive F&I 🔥 2 hours ago Safe-Guard Products International 501 - 1000 🛍️ eCommerce 💸 Finance Website LinkedIn All Job Openings Income Development Specialist driving F&I sales and marketing success for automotive dealer group. Transforming the regional sales landscape with uncapped earning potential and dealer training. 🇺🇸 United States – Remote 💰 Private Equity Round on 2007-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Regional Performance Manager – Automotive F&I 🔥 2 hours ago Safe-Guard Products International 501 - 1000 🛍️ eCommerce 💸 Finance Website LinkedIn All Job Openings Regional Performance Manager enhancing productivity for automotive F&I business through training and support. Key role in managing OEM relationships and training dealership staff. 🇺🇸 United States – Remote 💰 Private Equity Round on 2007-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service skillsprocess skillstechnical skillsproject managementKPI analysisinventory managementresource allocationfinancial managementproblem-solvingscheduling

Soft Skills

leadershipmotivational skillsorganizational skillscommunication skillsteamworkself-motivationinfluencing skillsadaptabilitycustomer satisfaction focusethical standards

Certifications

EPA 608 Universal CertificationCDL Class B with HazMat EndorsementDOT Medical CardPowered Industrial Truck (Forklift) Certification