Customer Success Manager – Mid Market

HubSpot

Customer Success Manager managing 150–180 UK customer relationships for HubSpot’s AI-powered customer platform. Driving adoption, retention, expansion, and strategic customer outcomes.

Posted 8/20/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 €56,900 - €78,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, leveraging AI to enhance customer value and retention. Proficient in consultative problem-solving and navigating the media/digital landscape to drive adoption of HubSpot products.

Highest-signal resume keywords

Customer Relationship ManagementConsultative Problem-SolvingHubSpot Platform AdoptionNegotiation SkillsMedia/Digital Landscape Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Retention StrategiesSolution ImplementationCore IntegrationsOpportunity Qualification

Soft Skills

Business SavvyHighly OrganisedMotivated Self-StarterRelationship BuildingIssue Resolution

Tools & Technologies

HubSpotLoop MarketingAEOLLM

Industry Keywords

Customer ValueUp-Sell/Cross-SellCustomer Deep-Dive MeetingsFinancial ConversationsCustomer Goals Alignment

About the role

Key responsibilities & impact

Lead with AI to deliver customer value and build long-lasting customer relationships
Serve as a trusted inbound advisor to customers and understand their business needs
Manage 150–180 customer relationships, including new and long-standing customers
Regularly understand customer goals and align them with necessary resources
Partner with onboarding, up-sell/cross-sell, and renewals teams to solve for customers
Help customers fully adopt the HubSpot platform
Conduct 4–5 scheduled customer deep-dive meetings per day
Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features
Respond to reactive customer inquiries, including invoice and software how-to questions
Uncover, scope, and qualify opportunities for additional HubSpot products and services
Promote customer retention and growth
Understand technical roadblocks and recommend solution implementation and core integrations using HubSpot

Requirements

What you’ll need

Fluency in written and spoken English
2+ years of experience in a client-facing or account management role
Business savvy with consultative, problem-solving, and issue-resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter with demonstrated results while balancing demanding expectations
Highly organised, quick learner who works well under pressure
Strong negotiation skills and comfort navigating financial conversations and cancellations
Ability to build and maintain relationships, manage expectations, and identify escalation issues
Knowledge of Loop Marketing, AEO, and LLM, or aptitude to learn them quickly and independently
Ability to support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

Benefits

Comp & perks

Remote, flex, or office work options in the UK
Disability accommodations and alternative travel arrangements
In-person team and peer connection opportunities
In-person events for applicable teams
AI-supported candidate screening with human hiring decisions