Customer Success Manager – Mid Market

HubSpot

Customer Success Manager guiding UKI customers in adopting HubSpot’s AI-powered marketing, sales, and service platform. Managing relationships, solving business and technical challenges, and driving retention and expansion.

Posted 8/20/2026full-timeRemote • 🇮🇪 IrelandJuniorMid-Level💰 €56,900 - €78,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management skills, with a focus on customer retention, growth, and effective communication. Proficient in consultative problem-solving and navigating financial discussions to support customer success with HubSpot's software.

Highest-signal resume keywords

Client-Facing ExperienceConsultative Problem-SolvingCustomer Relationship ManagementNegotiation SkillsKnowledge of Media/Digital Landscape

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementConsultative SellingProblem-SolvingIssue ResolutionFinancial Conversation NavigationTechnical Roadblock IdentificationSolution ImplementationCore Integration RecommendationsKnowledge of Loop MarketingKnowledge of AEO

Soft Skills

Motivated Self-StarterHighly OrganisedAbility to Work Under PressureRelationship BuildingExpectation Management

Tools & Technologies

HubSpot Software

Industry Keywords

Media LandscapeDigital LandscapeCustomer RetentionCustomer GrowthUp-SellCross-Sell

About the role

Key responsibilities & impact

Serve as a trusted inbound advisor to HubSpot customers
Manage 150–180 customer relationships, including new and long-term customers
Meet regularly with customers to understand their goals and align them with necessary resources
Partner with onboarding, up-sell/cross-sell, and renewals teams to solve for the customer
Help customers adopt HubSpot’s software and use the platform to achieve their goals
Conduct 4–5 scheduled deep-dive customer meetings per day
Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features
Respond to customer questions ranging from invoices to software usage
Uncover, scope, and qualify opportunities for additional HubSpot products and services
Promote customer retention and growth
Identify technical roadblocks and recommend solution implementations and core integrations
Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

Requirements

What you’ll need

Fluency in written and spoken English
2+ years of experience in a client-facing or account management role
Business savvy with consultative, problem-solving, and issue-resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter who is hungry to learn and can demonstrate achieved results while balancing demanding expectations
Highly organised and able to learn quickly and work well under pressure
Strong negotiation skills
Comfortable navigating financial conversations and dealing with cancellations
Ability to build and maintain relationships, manage expectations, and identify issues requiring escalation
Knowledge of Loop Marketing, AEO, and LLM, or aptitude to learn them quickly and independently
Ability to support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

Benefits

Comp & perks

Annual cash compensation range includes base salary, on-target commission for eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
Some roles are eligible to participate in HubSpot’s equity plan and receive restricted stock units (RSUs)
HubSpot benefits and perks to help employees grow better
Flexible work arrangements, including Remote, Office, and Flex options
Disability accommodations and alternative travel arrangements during the hiring process
In-person team and peer connection opportunities and gatherings