Senior Engineering Manager, Service Hub Omnichannel Group

HubSpot

Senior Engineering Manager leading teams building HubSpot’s AI-powered omnichannel customer platform. Driving scalable SaaS experiences across voice, messaging, email, and apps.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $250,600 - $401,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in scaling engineering teams and driving high-performance cultures while delivering scalable SaaS products. Possesses hands-on technical expertise in full-stack architecture and cross-functional collaboration to enhance product development.

Highest-signal resume keywords

Leadership Of Engineering TeamsSaaS Product DevelopmentFull-Stack ArchitectureCross-Functional CollaborationAI/GenAI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product EngineeringPerformance ManagementFeature DeliveryTechnical LeadershipGoal SettingMentoringArchitecture GuidanceVoice Calling FeaturesSMS FeaturesAI Product Development

Soft Skills

Navigating AmbiguityDriving ClarityCollaboration

Industry Keywords

Omnichannel Product GroupHigh-Performance Engineering CultureScalable PlatformIntegrationEarly-Stage ValidationLate-Stage Maturity

About the role

Key responsibilities & impact

Lead and grow several engineering teams in HubSpot’s Omnichannel Product Group
Deliver high-quality, scalable platform and product experiences supporting HubSpot’s core hubs
Partner with Product, Design, and cross-functional leaders to define and execute roadmap priorities
Establish and uphold high-performance engineering culture, technical standards, accountability, performance management, and career development
Provide hands-on technical leadership, guide architecture, and participate in critical technical discussions across the stack
Align teams to support internal teams and external partners with a robust, easy-to-integrate channels platform
Navigate ambiguity and drive clarity so teams can move quickly, experiment, and iterate effectively

Requirements

What you’ll need

Proven experience leading and scaling engineering teams of 20+ engineers, including team leads and senior technical individual contributors
Strong product engineering background
Experience building and scaling SaaS products from early stages through high growth
Experience shaping feature delivery from early-stage validation to late-stage maturity
Ability to lead full-stack product discussions and influence frontend and backend architecture
Hands-on technical credibility with a track record of contributing to engineering decisions and mentoring teams
Experience driving high performance through goal setting, feedback, and performance management
Ability to operate effectively in ambiguous environments and make informed decisions without complete data
Strong cross-functional collaboration experience across product, design, and engineering
Experience leveraging or integrating AI/GenAI into product development workflows or features
Experience with voice calling and SMS features, AI products and agents, or both upmarket and downmarket product experiences are nice-to-have qualifications

Benefits

Comp & perks

Annual cash compensation range of $250,600–$401,000 USD, including applicable commission and bonus components
Eligibility for HubSpot’s equity plan and restricted stock units (RSUs) for some roles
Potential overtime pay for some roles
Benefits and perks package
Flexible work arrangements
In-person onboarding at a regional HubSpot office
In-person Product Group Summit and other gatherings for broader Product team members
Disability and travel-related accommodation support