French Associate Contract Manager

HubSpot

As a Scaled Contract Manager at HubSpot, manage customer retention and renewals for scaled segments. Engage customers with consultative communication in a fast-paced, digital-first environment.

Posted 7/28/2026full-timeRemote • 🇫🇷 FranceJuniorMid-Level💰 €54,000 - €74,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Contract Management, with a strong focus on customer engagement, renewal lifecycle management, and effective communication. Proficient in leveraging HubSpot tools and interpreting customer health metrics to drive adoption and value realization.

Highest-signal resume keywords

Customer Success ManagementContract ManagementRenewal NegotiationHubSpot ProficiencyFluency in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health Metrics InterpretationContract ExecutionStructured RecommendationsHigh-Volume Engagement ManagementSaaS Customer-Facing Experience

Soft Skills

Clear CommunicationProblem DiagnosisOutcome-Focused EngagementNegotiation SkillsAdaptability

Tools & Technologies

HubSpot ToolsAI-Enabled Workflows

Industry Keywords

Customer JourneyUsage AdoptionRenewal LifecycleCommercial ConversationsQuote-to-Cash (QTC)

About the role

Key responsibilities & impact

Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
Lead renewal and commercial conversations, including negotiation and documentation of outcomes
Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

Requirements

What you’ll need

Fluency in English and French
1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
Comfort leading customer conversations involving renewals, negotiation, or complex topics
Ability to diagnose customer goals and challenges and provide clear, structured recommendations
Strong written and verbal communication skills, especially in renewal and contract-related discussions
Ability to manage multiple customer engagements in a high-volume, fast-paced environment
Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
Ability to learn software quickly and coach customers toward effective product adoption
Prior experience owning renewals or commercial conversations (nice-to-have)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development opportunities
Bonuses
Stock options
Equipment allowances
Wellness programs