Customer Success Manager

HubSpot

Customer Success Manager at HubSpot utilizing AI to build lasting customer relationships and help achieve goals. Managing 150-180 customer relationships remotely or in the London office.

Posted 7/8/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 €56,900 - €78,235 per yearWebsite

About the role

Key responsibilities & impact

Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

Requirements

What you’ll need

Fluency in written and spoken English.
2+ years of experience in a client-facing or account management role,
Business savvy with consultative, problem solving, and issue resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
Super organised, quick learner who works well under pressure
Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HubSpot Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2006 🤝 B2B ☁️ SaaS B2B
SaaS
Marketing HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey. Customer Success Manager 🔥 33 minutes ago 🇬🇧 United Kingdom – Remote 💵 €56.9k - €78.2k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them 🎯 Requirements
Fluency in written and spoken English.
2+ years of experience in a client-facing or account management role,
Business savvy with consultative, problem solving, and issue resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
Super organised, quick learner who works well under pressure
Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – EMEA 🔥 1 hour ago PebblePad - The ePortfolio for Higher Education 51 - 200 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager driving account renewals and growth for EMEA universities through PebblePad and myday. Building relationships with key stakeholders to enhance value and adoption. 🇬🇧 United Kingdom – Remote 💰 Private equity on 2024-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Specialist, Proptech, B2B SaaS 🔥 3 hours ago Houseful 501 - 1000 🏠 Real Estate 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Customer Success Specialist managing high-value client relationships in proptech B2B SaaS company. Leading account growth and client satisfaction efforts in a market-driving role. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 6 hours ago Aico - Intelligent Financial Close Automation 11 - 50 Website LinkedIn All Job Openings Customer Success Manager responsible for managing client relationships while building the Customer Success function for Pacera's financial operations SaaS platform. Focused on client retention, upsell opportunities, and engagement. 🇬🇧 United Kingdom – Remote 💰 Private Equity Round on 2016-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Consultant – Hospitality 🔥 11 hours ago Frontline Performance Group 201 - 500 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Consultant guiding clients in the hospitality industry through the onboarding process and utilizing FPG's Foundation Framework for performance enhancement. 🇬🇧 United Kingdom – Remote 💵 £43k - £45k / year 💰 Private Equity Round on 2015-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday 11:11 SYSTEMS 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Success Manager at 11:11 maintaining customer experience programs and collaborating with teams. Focusing on customer success strategy and analyzing customer data. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Account ManagementSolution ImplementationHubSpot Software ProficiencyTechnical Roadblock AnalysisOpportunity Qualification

Soft Skills

Motivated Self-StarterStrong Organisational SkillsAbility to Work Under PressureRelationship BuildingExpectation Management