HubSpot

Senior Director, People Operations

HubSpot

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $223,100 - $357,000 per year

Job Level

Senior

Tech Stack

GoServiceNow

About the role

  • Lead the build and execution of a centralized, tiered People Ops model (Tier 0 self-service, Tier 1 support, Tier 2 escalations and strategic partnerships).
  • Orchestrate onboarding/offboarding, job and data changes, leaves and benefits and HR process transformations with clear controls and auditability.
  • Design and continuously improve standardized workflows, routing logic, SLAs, and escalation paths.
  • Define and monitor KPIs for operational efficiency, compliance, and employee satisfaction.
  • Drive the implementation and optimization of ServiceNow as the global HR case management and knowledge platform.
  • Champion the adoption of AI-driven tools to streamline operations and elevate the employee experience.
  • Build and own the roadmap for a tech-enabled, self-service-first operating model.
  • Stay on the cutting edge of innovation, piloting new technologies.
  • Lead and develop a global team (~23 total).
  • Shape team structure and talent strategy to evolve a junior-heavy team into a scalable, high-performing function.
  • Translate strategy into scalable, AI-enabled services; partner with VP of People Experience and senior leaders.
  • Collaborate with People Team, Finance, Legal and HRIS COEs to ensure alignment.
  • Lead with a global mindset, harmonizing core processes across regions while allowing for local customization.

Requirements

  • 10+ years of leadership experience in People Operations, HR Service Delivery, or HR Transformation, ideally within fast-paced, high-growth tech environments.
  • Proven success implementing global HR platforms (e.g., ServiceNow, Workday) and scaling shared services models.
  • Experience driving AI, automation, and digital service innovation in HR or related functions.
  • Strong program management capabilities and experience overseeing compliance-sensitive processes.
  • Deep familiarity with data-driven decision-making and continuous improvement methodologies.
  • Experience managing managers and leading geographically distributed teams.