Associate Renewal Manager, French Speaking

HubSpot

Associate Renewal Manager engaging Canadian customers in renewal conversations and contract management. Focusing on customer health and adoption in a fast-paced environment with a drive for success.

Posted 6/22/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 $72,500 - $108,800 per yearWebsite

About the role

Key responsibilities & impact

Identify customer health risks across your install base, focusing on usage, adoption, and friction
Own the renewal lifecycle from early risk identification through contract execution
Lead renewal and commercial conversations, including negotiation and documentation of outcomes
Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

Requirements

What you’ll need

Fluent in Quebec French
1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
Comfort leading customer conversations involving renewals, negotiation, or complex topics
Ability to diagnose customer goals and challenges and provide clear, structured recommendations
Strong written and verbal communication skills, especially in renewal and contract-related discussions
Ability to manage multiple customer engagements in a high-volume, fast-paced environment
Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
Ability to learn software quickly and coach customers toward effective product adoption

Benefits

Comp & perks

The cash compensation includes base salary, on-target commission, and annual bonus targets
Eligible roles may participate in HubSpot's equity plan
Some roles may be eligible for overtime pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer health metricscontract managementaccount managementcustomer successnegotiationSaaSproduct adoptionstructured recommendationshigh-volume engagement managementusage interpretation

Soft Skills

communicationleadershipproblem-solvingcustomer engagementnegotiation comfortadaptabilitycoachingorganizational skillsoutcome-focused communicationdiagnostic skills