Senior Manager, Customer Success

HubSpot

full-time

Posted on: 10/1/2025

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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💰 COP 176,923,100 - COP 283,077,000 per year

Senior

About the role

Lead a team dedicated to delivering a remarkable total customer experience for North American and Latin American customers.
Support and direct new and experienced CSMs in driving durable customer value.
Serve as a coach and a leader, helping to develop the skills of your team as they grow in their career.
Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery and documentation of high quality engagements throughout the customer lifecycle, and facilitating weekly one-on-one and team meetings.
Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in management.
Analyze customer and performance data to make informed decisions about operational and process changes.
Contribute to and co-manage regional and organization-wide initiatives to enable CSMs.

3+ experience leading and developing customer success or customer facing teams in North America or Latin America.
Experience working at a marketing, software, management and/or consulting company and familiarity with customer success software and CRM tools.
A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment.
A proven track record of executing bold growth strategies and overperforming against company targets and customer success KPIs.
Excellent leadership, organizational, problem solving, decision-making skills and ability to manage multiple projects simultaneously.
An entrepreneurial and curious spirit with initiative and drive to pursue new ideas and willingness to learn and implement new tools and processes.
Data analysis skills to track customer health and success metrics and a background using data to analyze results and make decisions.
The ability to communicate effectively in small and large groups.
Business level proficiency in English and Spanish.

Benefits