Customer Success Manager

• Lead a team dedicated to delivering a remarkable total customer experience for North American and Latin American customers.
• Support and direct new and experienced CSMs in driving durable customer value.
• Serve as a coach and a leader, helping to develop the skills of your team as they grow in their career.
• Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery and documentation of high quality engagements throughout the customer lifecycle, and facilitating weekly one-on-one and team meetings.
• Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in management.
• Analyze customer and performance data to make informed decisions about operational and process changes.
• Contribute to and co-manage regional and organization-wide initiatives to enable CSMs.

Senior Manager, Customer Success

COP 176,923,100 - COP 283,077,000 per year

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