Contract Manager, Upmarket, French
HubSpot
Contract Manager, Upmarket, French
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteSalary
💰 €58,000 - €87,000 per year
Job Level
Mid-LevelSenior
About the role
- Handle all assigned customer contracts and communicate with customers and internal colleagues
- Ensure accurate resolution of customer inquiries and execution of customer renewals
- Manage high volume of account-related tasks centered on maximizing customer investment
- Negotiate value-driven renewals and contract changes ensuring a superb customer experience
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process
- Establish cooperative working relationships with customers
- Lead forecasting discussions and pipeline reviews with internal colleagues
- Contribute to growth of Contract Management Organization by providing feedback and piloting new processes and playbooks
Requirements
- Fluent in English and French
- Healthy negotiation or sales experience
- Passionate about creating a great customer experience
- Problem solving with curiosity and creativity
- Seek to understand multiple perspectives
- Prior account management and/or customer retention experience
- Clear communication skills and ability to effectively lead a phone conversation
- Prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to equality and inclusion
Benefits
- At HubSpot, we value both flexibility and connection
- Build strong connections with your team and peers
- In-person onboarding for Engineering and Product teams (regional office)
- Support for accommodations due to disability (contact recruiter)
- Recognized globally for award-winning culture
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer retentionnegotiationcontract management
Soft skills
communicationproblem solvingorganizational skillsprioritizationrelationship buildingcollaborationcreativityattention to detail
