Regional Agricultural Manager
Lloyds Banking Group
Contract Manager, Upmarket
HubSpot
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 €68,000 - €102,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. This role is available for all work preferences @home @flex @office in our EMEA locations
- In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Requirements
- Are fluent in either Dutch OR a Nordic language and English.
- Healthy negotiation or sales experience
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Prior account management and/or customer retention experience
- Show clear communication skills with the ability to effectively lead a phone conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
