HubSpot

Customer Success Manager – SMB

HubSpot

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Salary

💰 €49,000 - €74,000 per year

Job Level

Junior

About the role

  • Manage 100 – 200 customer relationships.
  • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
  • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
  • The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot.
  • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth.
  • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them.

Requirements

  • 1+ years of experience in a client-facing or account management role
  • Fluency in written and spoken English
  • Business savvy with consultative, problem solving, and issue resolution skills
  • Strong knowledge of the media/digital landscape
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Super organised, quick learner who works well under pressure
  • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
  • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
  • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
  • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementconsultative skillsproblem solvingissue resolutionnegotiation skillsinbound marketingcustomer retentioncustomer growthsolution implementationcore integrations
Soft Skills
relationship buildingorganizational skillsself-starterquick learnerability to work under pressuremotivation to learnmanaging expectationsescalation identificationstrategic recommendationstactical recommendations