HubSpot

Product Manager, Voice Intelligence

HubSpot

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $144,000 - $216,000 per year

About the role

  • Create a shared vision and cohesive roadmap for HubSpot’s Voice Intelligence platform as a core member of the Product Triad (Product, UX, Engineering).
  • Drive alignment, set goals, and motivate cross-functional partners across the company.
  • Lead the development of AI-powered voice agents that execute real business actions such as qualification, scheduling, routing, and CRM updates with high reliability.
  • Own the real-time intelligence layer that extracts, structures, and surfaces contextual call data during live conversations.
  • Enable in-the-moment assist, coaching, sentiment analysis, and post-call insights across Service Hub and Sales Hub.
  • Establish standards for voice reliability, compliance, monitoring, and transparency to ensure customer trust at scale.
  • Partner closely with teams across Customer Agent, AI Platform, Conversation Intelligence, Sales, Service, Customer Success, and CRM.
  • Define and evolve APIs and reusable frameworks that enable other HubSpot teams to build voice-powered experiences.
  • Engage directly with customers to understand their journeys and workflows, using insights and data to reduce manual work and improve rep performance.
  • Guide new product ideas from initial concept through launch, iteration, and adoption.

Requirements

  • Experience launching products successfully to customers, with demonstrated, landed impact.
  • A multidisciplinary approach that blends market, business, and technical thinking to identify opportunities and weigh tradeoffs.
  • Hands-on product experience with voice or communications systems (e.g., calling platforms, IVR, real-time media, conversational AI).
  • Experience partnering closely with design and engineering teams on a regular basis.
  • Ability to work deeply with engineering on event-driven systems, real-time pipelines, monitoring, and API design.
  • Strong instincts for platform thinking, structured data, and reusable frameworks.
  • A deep respect for the expertise of collaborators across engineering, design, UX research, analytics, and other disciplines.
  • Excellent communication and influencing skills, with the ability to articulate product vision to a variety of audiences.
  • A strong drive to deeply understand customer needs and solve real problems.
  • Comfort making decisions, testing assumptions, and iterating without perfect information.
  • Demonstrated ability to adapt in a fast-paced, innovative environment.
  • Understanding of the competitive software landscape.
  • Experience building or scaling AI agents that interact directly with end customers (nice-to-have).
  • Familiarity with global voice compliance considerations (e.g., call recording consent, regional regulations) (nice-to-have).
Benefits
  • Health insurance
  • 401(k)
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-powered voice agentsreal-time intelligenceAPIsevent-driven systemsreal-time pipelinesmonitoringconversational AIvoice systemsIVRstructured data
Soft Skills
communication skillsinfluencing skillscollaborationcustomer understandingdecision makingadaptabilityproblem solvingmotivationgoal settingcross-functional alignment