Payroll Specialist
MezTal
Salary
💰 $66,400 - $99,600 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Own day-to-day benefits operations across supported entities, ensuring programs are delivered consistently and aligned to local requirements and company policy.
- Implement HRIS/TPA integrations, workflows, and SOPs to reduce manual touches; document controls and handoffs for repeatability.
- Act as the escalation contact for employees regarding benefits inquiries (medical, dental, vision, life insurance, disability, retirement plans, wellness programs, etc.).
- Support annual open enrollment processes, ensuring accurate employee communication and system updates.
- Maintain and audit benefits data in HRIS and ensure timely updates for employee life changes; complete and audit enrollments, life events, and terminations; resolve employee issues end-to-end and track SLAs through closure.
- Partner and collaborate with cross functional teams including Payroll, Legal, Finance, HRIS, People Operations, and People Partners.
- Perform regular reconciliations of enrollments, deductions, billing, and carrier invoices; investigate variances and implement corrective actions.
- Support implementation of benefits in new and existing entities, including creation of benefit playbooks.
- Collaborate with and manage relationships with external providers, vendors, and brokers and ensure timely renewals, plan design changes, launch/implementation of new benefits, and resolution of any issues, escalations and employee inquiries.
- Track utilization, costs, and employee experience metrics; surface insights and recommendations to optimize value and employee outcomes.
- Ensure programs comply with applicable federal, state, and local regulations across supported entities (ERISA, ACA, HIPAA, COBRA, etc.).
- Operationalize business processes that sustain ongoing compliance and audit readiness.
- Maintain proper documentation for audits and reporting.
- Create and distribute employee-friendly benefits communications, guides, and FAQs; conduct benefits orientations for new hires; organize webinars, workshops, and other initiatives to promote employee understanding and usage of benefits.
Requirements
- Bilingual in English and Spanish.
- Experience in benefit administration & program management in NAM.
- Ability to work in a fast-paced environment and collaborate across various stakeholders.
- Excellent project management skills with ability to manage multiple projects and priorities and carrier/broker relationships.
- Strong interpersonal and communication skills and the ability/desire to coach and mentor others on the team.
- Knowledge of regulations, compliance and reporting requirements.
- Strong attention to detail, analytical and execution skills and ability to implement and execute new processes.
- Strong customer service focus with ability to work with confidential information and consistently exercise good judgment.
