HubSpot

Senior Customer Onboarding Specialist

HubSpot

full-time

Posted on:

Location Type: Remote

Location: Ireland

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Salary

💰 €52,000 - €78,000 per year

Job Level

Senior

About the role

  • Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
  • Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
  • Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
  • Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
  • Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
  • Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
  • Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
  • Identify onboarding process gaps, pilot improvements, and contribute to scalable enhancements that deliver measurable results.

Requirements

  • 3–5 years of experience consulting customers through SaaS implementations and/or ongoing platform adoption.
  • Proven ability to manage multiple complex implementations or service engagements simultaneously.
  • Deep expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
  • Experience advising on both technical solutions (integrations, APIs) and strategic growth considerations.
  • Strong communication and presentation skills, with the ability to tailor messaging for technical and executive audiences.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS implementationsHubSpotAPIsproduct configurationdata modelsreportingintegrationscampaign executiononboarding process improvementstechnical solutions
Soft skills
communication skillspresentation skillsadaptabilitycross-functional collaborationcustomer consultingproblem-solvingstakeholder managementtime managementdiscovery facilitationstrategic advising