Lead Customer Onboarding Specialist
HubSpot
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $106,000 - $170,000 per year
Job Level
About the role
- Lead and oversee multiple, complex, and strategic customer implementations, ensuring consistent quality and adherence to evolving delivery standards.
- Architect sophisticated cross-Hub, multi-region onboarding solutions, clearly articulating trade-offs, risks, and dependencies.
- Drive executive-level discovery and alignment across layered stakeholder groups to accelerate time-to-value and long-term adoption.
- Quantify and communicate value realization to senior and executive stakeholders, helping customers achieve solution mastery and measurable outcomes.
- Anticipate technical, operational, and change-management dependencies (e.g., data migration, integrations, process shifts) and proactively align delivery plans.
- Define, document, and evolve onboarding standards, playbooks, and frameworks that significantly increase efficiency and impact across the team.
- Coach and mentor peers on advanced discovery, project management, change management, and executive communication best practices.
- Influence HubSpot’s product roadmap by evangelizing customer insights and product depth through internal enablement and customer-facing forums.
Requirements
- 5+ years of experience consulting customers through end-to-end implementation and strategic adoption of SaaS platforms, or equivalent experience.
- Demonstrated success leading or overseeing multiple concurrent, high-complexity customer implementations.
- Expert-level mastery of the HubSpot platform, including architecting cross-Hub solutions for diverse customer needs.
- Proven ability to build trusted relationships with senior and executive stakeholders and influence strategy through data-informed insights.
- Experience mentoring or coaching peers, with a strong foundation in project management, change management, and communication excellence.
Benefits
- Competitive salary
- Annual bonus targets
- Equity plan for eligible roles
- Fair compensation practices
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS platformsHubSpotdata migrationintegrationsproject managementchange managementonboarding solutionsdelivery standardsvalue realizationstakeholder alignment
Soft skills
leadershipcoachingmentoringcommunicationrelationship buildinginfluencingstrategic thinkingproblem solvingcollaborationexecutive communication