HubSpot

DACH Contract Manager – German Speaker

HubSpot

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇪 Ireland

Visit company website
✨ AI Apply
Apply

Salary

💰 €58,000 - €87,000 per year

Job Level

Mid-LevelSenior

About the role

  • Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
  • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
  • Lead a substantial number of customer calls (approx 42 a month)
  • Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
  • Establish cooperative working relationships with customers.
  • Lead forecasting discussions and pipeline reviews with internal colleagues.
  • Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

Requirements

  • Fluency in English and German
  • Have healthy negotiation or sales experience
  • Are passionate about creating a great customer experience
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Have prior account management and/or customer retention experience
  • Show clear communication skills with the ability to effectively lead a phone conversation
  • Possess prioritization and organizational skills with attention to detail
  • Embrace a dynamic and motivating environment
  • Invest in relationships with customers and colleagues
  • Contribute to a positive team environment of equality and inclusion
Benefits
  • This role is available for all work preferences @home @flex @office in Ireland.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
negotiationsales experienceaccount managementcustomer retention
Soft skills
customer experienceproblem solvingcommunicationprioritizationorganizational skillsattention to detailrelationship buildingteam collaborationcreativitycuriosity