DACH Contract Manager, Upmarket – German Speaker
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €58,000 - €87,000 per year
Job Level
Mid-LevelSenior
About the role
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Lead a substantial number of customer calls (approx 42 a month)
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Requirements
- Fluency in English and German
- Healthy negotiation or sales experience
- Passionate about creating a great customer experience
- Problem-solving with curiosity and creativity
- Understanding multiple perspectives in a situation
- Prior account management and/or customer retention experience
- Clear communication skills to effectively lead a phone conversation
- Prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
negotiationsales experienceaccount managementcustomer retention
Soft skills
customer experienceproblem-solvingcommunicationprioritizationorganizational skillsattention to detailrelationship buildingteam collaboration