Community Program Manager
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $105,000 per year
Job Level
JuniorMid-Level
About the role
- Lead and manage community projects, programs, and initiatives - ensuring clear and timely updates to all stakeholders.
- Develop and implement support resources and enablement to assist community members.
- Track and report on key community metrics, providing insights and recommendations for program optimization.
- Evaluating data across many channels (Looker, GA4, platform analytics, emerging AEO tools, etc)
- Collaborate with internal teams (e.g., product, engineering, marketing) to ensure community needs are represented and addressed in project planning and execution.
- Organize and facilitate community events, workshops, and forums to foster engagement and gather insights.
- Monitor community sentiment and identify areas for improvement in migration support and overall program experience.
- Contribute to the development and execution of other community programs and initiatives as needed.
- Experience with scaling internal and external initiatives
Requirements
- 2+ years proven experience in the community industry
- Project or program management experience
- Experience with utilizing AI in your day-to-day work activities
- Ability to work autonomously, yet collaborate with many teams
- The ability to turn ambiguity into clear plans and timely deliverables
- Demonstrated experience in supporting communities through significant change
- Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
- Strong interpersonal skills and a passion for building and nurturing communities.
- Ability to work collaboratively with cross-functional teams.
- Proactive, organized, and capable of managing many projects simultaneously.
- Bonus: Sense of humor, GSD and growth mindsets, knows the HubSpot platform
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementdata evaluationcommunity supportAI utilizationcommunity metrics trackingprogram optimizationevent organizationworkshop facilitationcommunity sentiment monitoring
Soft skills
collaborationautonomycommunicationinterpersonal skillsorganizational skillsproactivityadaptabilityproblem-solvingtime managementcommunity building