Learning and Development

• Develop and execute a targeted learning strategy aligned with our Product team’s development lifecycle and go-to-market plans, ensuring workforce readiness to support new technologies and high availability service models.
• Partner closely with Product Management, Engineering and Operations to identify training needs related to new product launches, enhancements, or platform updates.
• Design and deliver structured product enablement programs that include technical knowledge, operational procedures, customer impact training, and troubleshooting skills.
• Collaborate and partner with the Learning department to align with the creation of scalable, modular learning content for various audiences, including Edge Network, NOC, Field, and Customer Care teams.
• Facilitate high-impact training sessions across multiple formats (mainly virtual, hybrid, LMS) tailored to technical learners.
• Establish training KPIs, product-readiness metrics, and learning assessments to ensure successful adoption and performance post-product launch.
• Integrate L&D efforts with performance management processes to reinforce product proficiency and continuous improvement.
• Embrace cross-functional collaboration to align training timelines with product release schedules and customer onboarding plans.
• Develop learning journeys that evolve as products mature through the pipeline, from pilot rollout to full-scale operations.
• Stay ahead of trends in edge networks, SD-WAN, next-gen satellite communications, L&D tools, and instructional design methods to drive innovation and engagement.
• Ensure training programs contribute to organizational and customer trust, operational stability, reduced time-to-competency, and improved user experiences post-launch.

Operations Training Manager

Leadership Development Consultant

Leadership Development Consultant

Leadership Development Consultant

Learning & Development Specialist