Operations Coordinator I
The Walt Disney Company
Senior Strategy & Operations Analyst, CSSO
HubSpot
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $NaN per year
Job Level
Senior
Tech Stack
GoSFDCSQLTableau
About the role
- Senior Strategy and Operations Analyst to join HubSpot's CSSO team; focus on developing incentives, managing variable compensation, streamlining processes, and communicating with stakeholders.\n
- Manage variable compensation and create reporting for individuals and teams to track performance toward incentives; analyze performance to identify trends and insights to influence decisions.\n
- Collaborate with internal executives, global Customer Success teams, and Operations to enhance visibility into Incentive Programs, including variable plans, promotions, SPIF programs, and regular compensation reporting.\n
- Leverage BI tools like Looker to analyze data, extract meaningful insights, and drive decision-making.\n
- Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation.\n
- Track key incentive KPIs and understand the levers that drive optimal behaviors and align with business objectives.\n
- Support ongoing planning and execution of incentives for the Customer Success team.\n
Requirements
- A Customer-First mindset and passion for supporting customer-facing teams\n
- 4+ years of experience in strategy and operations, preferably in Customer Success, Sales Operations, or FP&A.\n
- Proficiency in BI tools (e.g. Looker, PowerBI, Tableau), with the analytical ability to perform in-depth data analysis and provide actionable insights.\n
- Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations.\n
- Proficiency in SQL and experience working with data warehousing platforms such as Snowflake or similar.\n
- Experience with MS Office Suite, Google Apps, Salesforce.com, HubSpot CRM with expert level proficiency in Excel and/or G-sheets.\n
- Ability to clean and link complicated data sets from various sources\n
- Adaptability to the evolving needs of a high-growth, fast-pace SaaS business\n
- B.A. or B.S. degree
