HubSpot

Senior Strategy & Operations Analyst, CSSO

HubSpot

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $NaN per year

Job Level

Senior

Tech Stack

GoSFDCSQLTableau

About the role

  • Senior Strategy and Operations Analyst to join HubSpot's CSSO team; focus on developing incentives, managing variable compensation, streamlining processes, and communicating with stakeholders.\n
  • Manage variable compensation and create reporting for individuals and teams to track performance toward incentives; analyze performance to identify trends and insights to influence decisions.\n
  • Collaborate with internal executives, global Customer Success teams, and Operations to enhance visibility into Incentive Programs, including variable plans, promotions, SPIF programs, and regular compensation reporting.\n
  • Leverage BI tools like Looker to analyze data, extract meaningful insights, and drive decision-making.\n
  • Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation.\n
  • Track key incentive KPIs and understand the levers that drive optimal behaviors and align with business objectives.\n
  • Support ongoing planning and execution of incentives for the Customer Success team.\n

Requirements

  • A Customer-First mindset and passion for supporting customer-facing teams\n
  • 4+ years of experience in strategy and operations, preferably in Customer Success, Sales Operations, or FP&A.\n
  • Proficiency in BI tools (e.g. Looker, PowerBI, Tableau), with the analytical ability to perform in-depth data analysis and provide actionable insights.\n
  • Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations.\n
  • Proficiency in SQL and experience working with data warehousing platforms such as Snowflake or similar.\n
  • Experience with MS Office Suite, Google Apps, Salesforce.com, HubSpot CRM with expert level proficiency in Excel and/or G-sheets.\n
  • Ability to clean and link complicated data sets from various sources\n
  • Adaptability to the evolving needs of a high-growth, fast-pace SaaS business\n
  • B.A. or B.S. degree