HubSpot

Senior Business Systems Analyst

HubSpot

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $115,400 - $184,600 per year

Job Level

Senior

Tech Stack

ERPGoSQL

About the role

  • We are seeking a highly motivated and experienced Business Systems Analyst (BSA) with deep expertise in both global enablement (tax, compliance, ERP) and billing/FinTech systems.
  • This BSA will be a strategic partner across our tax, finance, engineering, and product teams to advance our quote-to-cash, billing, payment, and compliance capabilities globally.
  • You will drive innovation, efficiency, and operational excellence across these domains, ensuring exceptional customer experience and regulatory compliance.

Requirements

  • Own and continuously improve core systems covering both global billing and enablement processes.
  • Collaborate with cross-functional teams (Engineering, Tax, Finance, Product) to deliver scalable solutions.
  • Lead business requirements gathering, functional documentation, and workflow mapping for billing/payments and global tax engines.
  • Guide system integration projects, performing user acceptance testing and training for stakeholders as needed.
  • Troubleshoot complex issues spanning payment, tax, and compliance systems—identifying root causes and implementing improvements.
  • Facilitate data-driven decision making by surfacing insights from key operational, billing, and compliance data.
  • Proactively communicate status, risks, and solutions to technical and non-technical audiences.
  • Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments.
  • Effective collaborator and communicator—able to translate business needs into technical solutions and vice versa.
  • Customer- and process-obsessed; relentless about efficiency, accuracy, and reliability.
  • Strong sense of ownership, resourcefulness, bias-to-action, and detail orientation.
  • Passion for solving complex systems challenges, especially in global enablement, billing, payments, or compliance domains.
  • Technical skills (SQL, data analysis tools, understanding APIs/integrations) and comfort learning new software.
  • Experience supporting or administering enterprise SaaS, ERP, payment, or tax platforms is a strong plus.
  • Bachelor's in Business Administration, Information Systems, Finance, or related field.
  • 3-5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions.
  • Experience with configuration, implementation, and management of third-party payment engines (Stripe, Adyen, Recurly) AND tax engines (Avalara, Avatax, Sovos).
  • Solid understanding of quote-to-cash lifecycle, tax compliance, general ledger impacts, and ERP (prefer NetSuite).
  • Strong quantitative, analytical, and problem-solving skills; advanced proficiency with data analysis tools (SQL, Looker, etc.)
  • Ability to manage multiple priorities effectively in a dynamic, high-pressure environment.
  • Excellent written and verbal communication; proficiency in documentation and process mapping.
  • Adaptability, proactive mindset, and empathy for both customers and internal users.
  • Proficiency in Workato or comparable automation platforms
  • Subscription management platform experience.
  • Experience navigating ambiguous, evolving requirements or regulatory changes.
  • Technical acumen; familiarity with APIs and system integrations.
  • Advanced skills in troubleshooting, continuous improvement, and cross-functional project management.