HubSpot

Lead Contract Manager

HubSpot

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $100,000 - $130,000 per year

Job Level

Senior

About the role

  • Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
  • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
  • Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
  • Establish cooperative working relationships with customers.
  • Lead forecasting discussions and pipeline reviews with internal colleagues.
  • Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
  • Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
  • Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
  • Improve forecast accuracy and consistency
  • Work with senior internal and external stakeholders
  • Develop your understanding of SaaS economics
  • Deliver best in class service to our upmarket customers (200+ employees)
  • Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

Requirements

  • Have 5+ years of experience working in contract or renewal management (or in a similar role)
  • Experience in working with Legal teams to manage complex contract specifications
  • Experience working with large organizations (200+ employees)
  • Are passionate about creating a great customer experience
  • Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
  • Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
  • Work autonomously and strategically
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Have growth driven negotiation skills
  • Show clear communication skills with the ability to effectively lead a phone conversation
  • Possess prioritization and organizational skills with attention to detail
  • Embrace a dynamic and motivating environment
  • Invest in relationships with customers and colleagues
  • Contribute to a positive team environment of equality and inclusion
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementrenewal managementnegotiation skillsforecastingSaaS economicscontract specificationspipeline reviewsmentorshipprocess improvementproject management
Soft skills
customer experiencecollaborationcommunicationproblem-solvingcreativityorganizational skillsattention to detailrelationship buildingteamworkstrategic thinking