HubSpot

Senior Business Systems Analyst, AI

HubSpot

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $118,500 - $189,600 per year

Job Level

Senior

Tech Stack

GoPythonSQL

About the role

  • POS-29356 About the Role: HubSpot's Business Acceleration Team (BAT) seeks a Senior Business Systems Analyst (BSA) with a strong track record for delivering results. This role harmonizes AI-driven strategies across stages of the post-sale customer journey. Operate at the intersection of AI, engineering, and business strategy to design and deliver solutions that scale across Customer Success. Move from experimentation to operationalization, influencing technical direction and ensuring AI solutions maximize Gross Revenue Retention (GRR) and other outcomes. What You’ll Do: Own High-Leverage Projects: Independently scope, design, and deliver AI-driven solutions that solve complex, ambiguous problems in rep and customer workflows. Lead POC Development: Rapidly prototype and rigorously validate AI solutions, ensuring scalability and business impact. Quantify and Optimize Impact: Model and measure improvements in retention, customer health, and efficiency; prioritize roadmap items based on data. Cross-Functional Influence: Partner with leaders across Customer Success, Ops, and Product Engineering to align on direction and investment. Mentor and Uplift: Share expertise, coach junior team members, and set standards for solution design and experimentation. Shape Strategy Through Innovation: Actively scout new AI capabilities and propose high-impact applications for HubSpot. Expectations: Domain Expertise: Advanced; independently solves complex problems, proposes new approaches. Execution: Delivers high-impact outcomes with limited supervision; influences decision-making. Impact: Mistakes could significantly disrupt team operations or short-term plays, requiring foresight. Collaboration: Trusted collaborator across multiple teams; able to navigate conflict productively. Change Agility: Models adaptability, champions change, and guides others through uncertainty.

Requirements

  • Advanced technical proficiency: strong SQL, Python, API fluency, and experience deploying AI/LLM-based solutions. 5–7+ years relevant experience in SaaS, with proven track record of delivering tech-enabled business impact. Strong stakeholder communication skills; able to translate complexity into clear, actionable recommendations. Demonstrated ability to drive projects with minimal oversight and align cross-functional stakeholders.