Senior Manager, Customer Success – Strategic Accounts
HubSpot
Mid-Market Customer Success Manager
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteSalary
💰 €49,000 - €74,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage 100 – 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
- Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
- Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
- Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
- Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
Requirements
- Fluency in written and spoken English
- Extensive experience in a client-facing or account management role
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organised, quick learner who works well under pressure
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
- Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates
- Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementconsultative skillsproblem solvingissue resolutionnegotiation skillsinbound marketingsolution implementationcore integrationscustomer retentioncustomer growth
Soft skills
fluency in Englishbusiness savvymotivated self-starterstrong organizational skillsquick learnerability to work under pressurerelationship buildingexpectation managementcuriosityadaptability
