Serve as the driving force behind development and management of project plans for CRM integration projects within HubSpot, from discovery through implementation, UAT, change management, and integrations.
Develop project schedules and manage budget planning; create and manage a budget that reflects scope and resource requirements.
Partner with Resource Managers to predict and allocate necessary resources.
Complete, distribute, and store all project documentation; prepare briefs and resolve unclear or incomplete situations.
Monitor and provide regular updates to ensure project progress aligns with client goals; track and report on project performance.
Articulate problems and bring the right people together to solve them with urgency; monitor client communications and ensure responses.
Analyze project performance, identify areas for improvement, and communicate and manage project risks.
Collaborate closely with leadership (COO, VP of Customer Operations) and operate within a pod-style team structure.
Requirements
A bachelor's degree or equivalent in Computer Science, Information Science, or similar field.
Mid-level years of experience at a senior level working on systems integrations / CRM implementations projects.
Proficiency in Project Management Methodologies, preferably with formal training.
Experience in a Consultancy, Agency, or Software development organization is highly desirable.
Experience with discovery, implementation, UAT, change management, and integrations.
Exceptional written and verbal communication skills; analytical mindset; attention to detail; ability to thrive in fast-paced, ever-changing environments; strong interpersonal skills and resourcefulness.
Legal right to work and current residency in South Africa.