ECommerce Account Coordinator
Hubbell Incorporated
full-time
Posted on:
Location Type: Hybrid
Location: Archdale • Connecticut, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee day-to-day VMI account processes, including order point management, order building, review, and launches
- Monitor inventory levels, analyze suggested stocking reports, stock out reports, and adjust replenishment variables as needed
- Respond to alerts, distinguishing between routine notifications and critical issues
- Prepare and distribute post-launch summary reports, monthly performance reports, and other VMI account reporting
- Review product activity errors and provide data-driven recommendations for improvement
- Manage the return process, including recommended return reports and returns automation
- Build and route automated returns worksheets/reports to trading partners
- Address seasonality requirements, including incremental bump orders and adjustments for accelerators/decelerators
- Build and maintain strong relationships with customers and trading partners through regular outreach and feedback collection
- Provide extended services such as forward buy for pricing adjustments and order splitting
- Facilitate onboarding for new VMI customers and branches, as well as assist with trading partner set-up and data clean-up
- Work closely with internal teams (platform support, field sales, eCommerce, etc.) and external partners to resolve issues and support VMI processes
- Communicate effectively through written and verbal channels, including routine notifications and meeting notes
- Seek creative solutions to challenges and contribute to process enhancements
Requirements
- Two-year college degree preferred
- 3 plus years experience in customer service, inventory/account support
- Strong aptitude for technology
- High school with 5 years experience in customer service inventory/account support
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- SAP experience preferred
Benefits
- Professional development
- Commitment to ongoing professional development and learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order point managementinventory analysisdata-driven recommendationsreturns automationreport preparationperformance reportingcustomer onboardingdata clean-upprocess enhancements
Soft skills
relationship buildingcommunicationproblem-solvingcreativitycustomer service
Certifications
two-year college degree