Senior Account Manager, Employee Benefits
HUB International
full-time
Posted on:
Location Type: Hybrid
Location: Columbia • North Carolina • South Carolina • United States
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Job Level
About the role
- Works directly with clients and employees to answer questions and resolve their issues
- Loads and maintains all service activities in BenefitPoint
- Resolves enrollment and termination issues
- Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters
- Provides members with assistance for appeals and other service matters
- Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
- Works with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times
- Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships
- Proactively calls key contacts to check-in and for fact finding
- Assists with the training of new hires in their duties
- Prepares reports giving details of complaints and service requests on a monthly basis
- Shares new and unique information with other HUB service team members
- Maintains organized filing systems and timely submits all employee paperwork
- All other duties and special projects as assigned.
Requirements
- 5+ years of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
- Highly organized, technical and analytical skills
- Ability to operate independently and in a team setting
- Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management
- Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
- Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher
- Must also be comfortable with Adobe Acrobat Standard
- Excellent written and verbal communication skills
- Bachelor’s degree from an accredited university preferred; High School Diploma required
- LA&H License required. Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee benefitsemployee benefit plansancillary coveragesHIPAACOBRAFMLAanalytical skillsreport preparationcase management
Soft Skills
client service mentalityactive listeningeffective communicationorganizational skillsindependent operationteam collaborationrelationship buildingtrainingproblem resolution
Certifications
LA&H LicenseNC/SC Life and Health Insurance License