Employee Benefits Account Manager
HUB International
full-time
Posted on:
Location Type: Hybrid
Location: Bryan • Texas • United States
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About the role
- Act as the main point of contact for clients, addressing inquiries, concerns, and providing guidance on coverages, forms, contract requirements, and exclusions.
- Foster collaboration with internal and external stakeholders to ensure client needs are met effectively.
- Prioritize and manage day-to-day workload using agency procedures and systems.
- Prepare market analyses and proposals, process renewals, and handle carrier submissions.
- Handle intermediate-level inquiries, including explaining the nuances of HMOs, PPOs, and EPOs, understanding various plan types, eligibility guidelines, confidentiality requirements, waiting periods, and coverage forms.
- Stay updated on industry knowledge to provide excellent customer service.
- Assist employers with open enrollments, conduct on-site presentations, address billing issues, handle applications, manage eligibility, and provide support for ID cards.
- Manage multiple tasks efficiently, ensuring accuracy and speed in completion.
- Provide guidance and mentorship to Customer Service Representatives, fostering their growth and development.
- Occasional travel may be required to meet client needs.
Requirements
- 5+ years of experience in the employee benefits insurance field
- Proficiency in MS Excel, Word, and Outlook
- Superior customer service skills with a focus on excellent verbal and written communication
- Possession of a current TX Life, Health & Accident license is required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
market analysisproposal preparationcarrier submissionsHMOPPOEPOeligibility guidelinesconfidentiality requirementsbilling issue resolutionopen enrollment assistance
Soft Skills
customer serviceverbal communicationwritten communicationcollaborationmentorshiptask managementaccuracyspeedguidanceproblem-solving
Certifications
TX Life LicenseHealth LicenseAccident License