Employee Benefits Implementation Specialist
HUB International
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • Florida • Louisiana • United States
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About the role
- Configuring system as needed based on client provided requirements.
- Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans.
- Develop expertise building the technology solutions.
- Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
- Verify technical reference information, including user guides, training manuals, and system requirements.
- Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
- Train clients on the use of system and provide demonstrations as needed.
- Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text).
- Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
- Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.
Requirements
- A bachelor’s degree or equivalent combination of education and experience.
- Experience with Employee Navigator or other benefit enrollment solution preferred.
- Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
- Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
- Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.
- Must be able to sort through complex subject material quickly.
- Strong analytical skill set and ability to effectively use data for strategy.
- High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system configurationintegration testingregression testingacceptance testingdata analysisMicrosoft ExcelVLOOKUPPivot TablesElectronic Data Interchange (EDI)ACA reporting
Soft Skills
written communicationverbal communicationclient serviceanalytical skillsorganizational skillsreliabilityresponsibilitydependabilityaccuracythoroughness