HUB International

Client Relationship Manager

HUB International

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • Texas • United States

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About the role

  • Train/support all assigned lenders.
  • Provide daily support to assigned existing lenders.
  • Respond promptly and professionally to lender inquiries
  • Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
  • Client relationship management.
  • Manage all details associated with a new lender at go live.
  • Follow up with customers to ensure resolution and satisfaction.
  • Collaborate with other departments to ensure customer needs are met.
  • Escalate complex issues to appropriate internal teams when necessary.

Requirements

  • 5-7 years of relevant experience
  • Excellent judgment and discretion with lenders and staff
  • Capacity to handle more than one task at a time
  • Flexibility to handle new projects and tasks
  • Eagerly promote the HUB culture with our lenders and our staff
  • Ability to handle existing and new tasks independently
  • Outstanding follow-up skills enabling a timely response to lenders’ needs
  • Strong organizational skills
  • Keen attention to detail
  • Outstanding written and oral communication skills.
Benefits
  • HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
  • FSA available
  • Dental plans through BCBSIL
  • Vision insurance through VSP
  • Employer paid Short Term Disability
  • 5 Weeks of Paid Parental Leave
  • Employer paid Life Insurance – 2x your salary
  • 401k -Company matching
  • 10 paid Holidays
  • Floating Holidays and Personal days
  • Accrue Vacation and Sick time from day 1
  • Tuition Reimbursement
  • All full-time employees working 30+ hours a week are eligible for benefits.
  • Benefits are effective the first of the month, following their first 30 days.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent judgmentdiscretionmultitaskingflexibilityindependencefollow-up skillsorganizational skillsattention to detailwritten communicationoral communication