HUB International

Benefits Consultant

HUB International

full-time

Posted on:

Location Type: Hybrid

Location: Covington • Louisiana • United States

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About the role

  • Consulting – understands key business issues for clients and the role Benefits play in their business & articulates long-term benefit goals & develops strategic plan to achieve them.
  • Educate, support & becomes a trusted advisor to each client
  • Address client problems and issues, understands expectations & consistently meet through viable solutions.
  • Acts proactively when potential issue is uncovered
  • Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs.
  • Anticipates concerns developing from the renewal process.
  • Understands thoroughly and stays abreast of changes in employee benefits, including plan designs, available riders, legislation, and emerging trends.
  • Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
  • Alerts client to potential issues (legislative and coverage information).
  • Provides and explains compliance package annually.
  • Shadows other consultants in the field periodically to study other business segments, techniques, and consulting styles.
  • Invites other consultants to shadow his appointments.
  • Meets regularly (at least 2x/year) with medical and ancillary carrier reps to get updates on the latest innovations and strategies.
  • Fosters a good professional relationship with carrier reps by meeting with them and by providing feedback on their quotes.
  • Conducts client presentations in a consultative (logical, professional and informative) manner.
  • Encourages feedback from the client and projects confidence
  • Assesses cross selling opportunities with all clients.
  • Encourages client to be innovative.
  • Involves Voluntary Consultant and Financial Representative as appropriate.
  • Asks client for referrals and generates new sales opportunities.
  • Discusses strategic partnerships with client, including ADP, Chase, Carrier Wellness offerings, COBRA administration, FSA administration, etc.
  • Discusses compensation and value proposition with client.
  • Discusses compensation adjustment when necessary.
  • Strives for 100% client retention
  • Provides accurate and timely client deliverables according to Performance Standards.
  • Reviews all presentation material thoroughly well in advance of meeting and checks to ensure there are no errors and that content is pertinent and practical.
  • Ensures that follow up issues are handled timely and communicated to client.
  • Makes use of and offers to clients HUB Value Added Services, including Benefit Summaries, Mywave (20+), POP plans, Wellness Communications Plans, Hope Health newsletters, etc.
  • Builds and maintains strong relationship with client HR and Benefits staff and upper management through regular communication
  • Proactively reaches out on a regular basis.
  • Acts as a mentor for the Associate Benefit Consultant, Account Manager, BA/CSS and ISR.
  • Assists in growth and development through constant communication and instruction.
  • Delegates appropriately, set expectations and hold members accountable.
  • Holds regular team meetings.
  • Keeps team informed and communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  • Positively influences the team members; uses the HUB Essential 7 effectively to mediate concerns, offer encouragement and praise, promote engagement, and build good working relationships.
  • Uses Benefit Point to document and assign all client service issues and key steps in the renewal process.
  • Ensures that the implementation and transition processes for all carrier changes are handled smoothly with minimal disruption.
  • Communicates and documents major issues and changes.
  • Stays on top on “next steps”.
  • Ensures that submission and all applicable documents are processed accurately and timely.
  • Proactively checks and verifies all information (new rates, employee enrollments and changes, ID cards, etc.).
  • Promptly addresses and solves problems generated through the renewal process.
  • Is prepared, organized, and methodical.
  • Has a system for tracking and managing the various issues and projects that are in process.

Requirements

  • 3-5+ years’ experience in benefits including a strong knowledge of self-insured plans, ancillary lines, and current legislation
  • Bachelor’s degree (or its equivalent) highly preferred
  • Louisiana Life and Health license is required or willing to obtain
  • Professional Designations (RHU, REBC, CEBS) a plus
  • Excellent communication and presentation skills
  • Ability to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.).
  • Highly organized.
  • Ability to manage multiple priorities and projects at once

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
self-insured plansancillary linescompliance packageclient presentationscross sellingrenewal processemployee benefitslegislationproject managementproblem solving
Soft skills
communicationpresentation skillsorganizational skillsclient relationship managementmentoringteam collaborationproactive problem solvingstrategic planningfeedback solicitationinfluencing
Certifications
Louisiana Life and Health licenseRHUREBCCEBS