Support Engineer

• Provide technical assistance and workflow support to the Commercial Service, Marketing and Production team
• Support production and account managers with proposals and policy summaries
• Enter data required by insurance company automation systems
• Handle correspondence and clerical processing of accounts including applications, attachment processes, pre-renewal data collections and agency management system input
• Process certificate of insurance requests
• Provide account managers, producers and marketing with loss reports from insurance carriers
• Maintain cancellation/reinstatement system for commercial accounts
• Responsible for invoicing of commercial policies
• Policy checking and endorsement processing of automobile and workers compensation insurance policies
• Implement a quality control review process for production of quality work and excellent customer service

Technical Support Associate – Healthcare

Technical Support Manager

Sales Support Engineer

Project Customer Support Analyst

Senior Technical Analyst

Technical Support Engineer II