HTX Material Handling

Customer Support

• Develop and maintain a strong understanding of OEM and aftermarket parts.
• Promote and sell parts solutions to existing and prospective customers.
• Provide accurate quotes, process orders, and follow up to ensure timely delivery.
• Track inventory and coordinate with the parts department for restocking needs.
• Generate leads and sell maintenance contracts, repairs, and inspection services.
• Educate customers on planned maintenance programs and benefits of proper equipment upkeep.
• Work closely with the service department to coordinate scheduling and ensure service delivery aligns with customer expectations.
• Follow up on service satisfaction and identify future service needs.
• Sell short- and long-term rental solutions for material handling equipment.
• Understand rental fleet availability and match customers with the right equipment based on operational needs.
• Assist in rental agreements, pricing, and delivery coordination.
• Support fleet utilization goals and work to minimize equipment downtime.

Product Support Representative