Patient Access Specialist

HSS

Patient Access Specialist managing patient registration, payments, scheduling, and inquiries at HSS orthopedic hospitals. Supporting patient flow across Florida access areas.

Posted 8/21/2026full-timeWest Palm Beach • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient interaction skills, effective communication, and proficiency in managing patient flow and administrative tasks in a healthcare setting. Familiarity with medical terminology and insurance processes is essential for successful patient access and support.

Highest-signal resume keywords

Patient Check-In ManagementInsurance VerificationCustomer Service ExcellenceEffective Communication SkillsMedical Terminology Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Flow ManagementDemographic Data EntryInsurance CoordinationDocument ScanningAppointment SchedulingThird-Party Liability CollectionPatient Portal ActivationChart PreparationBenefit VerificationOSHA Compliance

Soft Skills

MultitaskingPositive AttitudeCollaborationResourcefulnessGood Judgment

Tools & Technologies

Office Automated ToolsRightFaxShared Email Systems

Industry Keywords

HealthcarePatient AccessCustomer ServiceConfidentialityFast-Paced Environment

About the role

Key responsibilities & impact

Greet and assist patients as they arrive
Manage patient flow with interdisciplinary team members
Complete patient check-in by collecting, verifying, and scanning legal IDs and insurance cards
Enter demographics and insurance information accurately
Coordinate benefits and determine participating and non-participating insurance coverage
Explain financial responsibilities and payment options
Facilitate completion of necessary patient forms
Collect third-party liability or workers’ compensation documents and copays when appropriate
Resolve patient checklists and registration issues
Enroll and activate patient portal accounts and escalate issues as needed
Handle patient and family inquiries
Complete patient check-out, schedule appointments/tests/procedures, and document appointment notes
Collect out-of-pocket payments and provide visit summaries and future itineraries
Conduct rounds to ensure patients are checked in and visitors are comfortable
Assist physician practices with administrative aspects of patient care
Assist with chart preparation, document scanning, MD order transcription, RightFax, shared email, work queues, benefit verifications, and other Patient Access functions
Answer patient calls, manage and triage inquiries, and document information in patient records
Cross-train to independently staff Greeter, Call Center, and Physical Therapy Patient Access areas

Requirements

What you’ll need

Two years in a healthcare or related customer service field
High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
Strong computer skills, with proficiency in office automated tools
Effective communication with all levels of staff, patients, and customers
Exceptional customer service skills
Superior written and oral communication skills
Ability to respond positively to fluctuations in patient flow
Ability to maintain a positive attitude toward assignments and others in a fast-paced environment
Ability to multitask and prioritize in the changing healthcare environment
Ability to work collaboratively with others
Respect for information confidentiality
Initiative, good judgment, and resourcefulness
Familiarity with medical terminology and insurance
Comfortable sitting, standing, walking, stooping, climbing, and lifting 10–20 lbs.
Ability to work in an OSHA Category 1 environment involving exposure to blood, body fluids, tissues, and other potentially infectious materials

Benefits

Comp & perks

Growth and success opportunities
Innovative, supportive, and inclusive work environment