Patient Care Coordinator

HSS

Patient Care Coordinator responsible for answering phones and scheduling appointments at HSS. Ensuring excellent patient experience and coordination of healthcare services with attention to accuracy.

Posted 7/14/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and problem-solving skills while effectively managing patient interactions and scheduling processes. Proficient in navigating healthcare software and maintaining a high level of customer service in a fast-paced environment.

Highest-signal resume keywords

Healthcare/Medical Secretary ExperienceExcellent Verbal And Written Communication SkillsCustomer Service OrientationDetail-OrientedExperience With Epic

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingReferral CoordinationAuthorization ManagementCheck-Out Process ManagementMedical Terminology

Soft Skills

Strong Organizational SkillsProblem-Solving SkillsAbility To MultitaskCollaborative Teamwork

Tools & Technologies

Microsoft OfficeEpic

Certifications & Qualifications

High School Diploma Or Equivalent (G.E.D.)

About the role

Key responsibilities & impact

Answer phones and greet patients courteously, clearly, and efficiently
Schedule appointments and ancillary services accurately
Coordinates referral processes with accuracy and urgency
Manages check-out processes accurately
Obtains authorizations and/or follows up with appropriate teams on the status through completion
Navigates scheduling, billing, and Microsoft Office software with competence

Requirements

What you’ll need

High School Diploma or equivalent (G.E.D.)
2 years healthcare/medical secretary experience
Excellent verbal and written communication skills
Strong customer service orientation
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to work collaboratively as part of a team
Detail-oriented
Experience with Epic preferred
Familiarity with medical terminology preferred

Benefits

Comp & perks

eligible for additional benefits consistent with the role