Care Coordination Associate

HSS

Care Coordination Associate at HSS serving as the first point of contact for patients and families. Handling inbound and outbound calls and scheduling appointments with a focus on healthcare service.

Posted 7/3/2026part-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $36 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for patients and families, providing exceptional customer service and efficient support
Handle inbound and outbound calls, scheduling appointments, directing inquiries, and offering basic patient support in alignment with HSS protocols
Ensure that all interactions are handled with empathy, professionalism, and efficiency
Contribute to the hospital’s mission of delivering outstanding patient care
Support physicians and advanced practice providers when seeing patients virtually and in-person, during group programming classes, answering incoming calls to the practice or program, and performing outgoing phone calls to coordinate care

Requirements

What you’ll need

High School Diploma (GED)
Associate degree or equivalent combination of education and experience (preferred)
1 year experience in healthcare or a related customer service field
Strong customer service and communication skills
Ability to work with various healthcare-specific software programs
Strong computer skills, with proficiency in office automation tools
Ability to work effectively in a fast-paced environment
Knowledge of insurance and revenue cycle processes
Familiarity with medical terminology
Understanding of scheduling parameters
Positive, professional attitude toward assignments and colleagues
Superior written and oral communication skills.

Benefits

Comp & perks

Additional benefits consistent with the role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SchedulingPatient SupportOffice Automation ToolsInsurance ProcessesRevenue Cycle Knowledge

Soft Skills

EmpathyProfessionalismPositive AttitudeEfficiency

Certifications

High School DiplomaAssociate Degree (Preferred)